Petit Foret Plus

Petite Foret Plus (Japanese)

Delivery Period: within 5~7 business days

Refund Policy: In the event of a defect occurring within 3 days of receiving the product, customers are required to return the defective item to our
headquarters for inspection. Upon confirmation of the defect, a refund will be issued within 7 days of receipt of the returned item. Customers are responsible for the shipping costs associated with eturning the product, but will be reimbursed for these costs upon receipt of the returned item.

1. How do I know if air purification is working?

Petite Foret Plus has the feature of removing harmful gases and ultrafine dust as seen on the test report results though it may not be seen on eyes as it does not provide the level changes for ultrafine dusts and harmful gases.

2. Does it make a noise?

Petite Foret Plus uses a weak fan to make soft natural wind on moss thus it has a low noise. If you are sensitive to the noise of low wavelength or machine noise, we recommend placing it in the living room or on the desk rather than in a silent bed room.

3. Let us know the watering time period.

There is no fixed watering time period. If you see the moss is dried, you could water using the fog mod, water supply mode, or a sprayer.

4. Does the moss die if not watered for more than a month?

Moss can dry up in just one day without watering when kept in a dried condition. Even when you don’t water, dried moss can be stored for more than 6 months and it blooms again when water is supplied again.

5. Can I plant wild moss?

Wild moss may have worms inside so we recommend placing it where ventilation is active to make it completely dry before planting it.

6. Is there any precautions when planting
moss?

We recommend following the enclosed moss planting guide.

7. Doesn’t it attract insects?

Petite Foret Plus has filters on the air and water entrance and exhaust outlet to prevent an influx of insects. However,
if there is an insect from moss or soil, separate the moss module from the body
and keep it for about 2 days where ventilation is active to completely dry. When the insects disappear you can assemble Petite Foret Plus to use again.

8.Does it make mold?

Since it’s a living plant, there may be molds depending on usage conditions.

If mold bloomed on moss you can separate that moss module from the body and detach it using tweezer, or keep the moss on well-ventilated area to completely dry and shake off the mold.

9. End parts of the moss became brown. What
do I do?

Supply enough amount of water to bloom and cut the outstanding brown part with scissors. Since moss does not contain seeds and when moss is grown, previous moss is used, there is no problem arranging parts with scissors.

10. Why does moss browning happen?

The browning of living moss occurs for various reasons such as relations between light, temperature, and humidity in the air. If browning occurs you can change the location of the product, water supplying period, strength of light, or wind speed to find the best setting that suits your environment.

11.What do we do if the fog vibrator module is defective?

ReSoom Petite Foret Plus’s fog vibrator module is designed to assemble with the upper water bottle using the module way. Without full-product warranty service, you can change them to a new water bottle and fog vibrator. We can ship the new bottle and fog vibrator module during the warranty period and you can purchase it in the market at other
times.

12. There are bubbles and droplets on the glass
cover. Is it defective?

Small bubbles and droplets inevitably occur during the manufacturing process of glass. You can see also it often on huge glass containers around.

13. Parts of frost moss are yellow. Is it dead?

No. Frost moss changes its color according to the surrounding environment (seasons) because of the change in air humidity.
There is a color change from green to brown and it differs by moss.

14. How long is the free warranty?

Our free warranty except for moss and consumable supplies is 1 year. Please send a video or picture to
contact@resoom.shop. When a defect is confirmed, we will offer the new product.

15. There is a problem with the product I receives. What do I do?

Check the product’s condition right after you receive it. If there is a problem, please contact ecommerce@starget.biz If you already planted the moss, an exchange is not possible and we will help with A/S.

16. How many add-on live moss do I have to pledge to fill up one unit?

You only need to pledge for one add-on live moss to fill up your Petite Foret!